As of October 2020, we have opened up our website for Australia-wide delivery for domestic orders, in addition to our existing commercial orders by account-only. As part of this release, we have set offering competitive pricing in both our products and delivery fees. These delivery fees will be automatically calculated on checkout once your postcode is set.
A few things to note with delivery options:
- Free Shipping over orders $89 is GST Inclusive, and offered for all non-bulky products. We aim to give competitive shipping rates on all products, but for some of the bulkier items, the delivery fee is slightly higher and free shipping threshold of $89 may not be available.
- In South-east Queensland, we use Impact Delivery Vans which means we can delivery all products (even bulky items) super fast and at a very competitive rate. For the rest of Australia, we use a mix of Australia Post for majority of items, and occasionally other shipping carriers for bulky items.
- The delivery time estimate is based on our delivery partner (Australia Post)'s postage time.
- We are always happy to work with your needs so if you have any special requirements, please add them into the checkout order notes, or contact us directly and we can help you wherever we can.
- All orders are processed Monday to Friday (excluding public holidays) from 8am - 5pm AEST.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from your Account Manager.
- In some cases, if you are requesting delivery to a remote location, we reserve the right to cancel and refund your order. Alternatively, on a case by case basis, an additional freight cost may be applicable in order to fulfill these orders.
For any further questions or to give us feedback, please contact us via our contact form, or give us a call on 1300 658 763.
