Customer Helpline
1300 658 763

Returns & Discrepancies

There’s a box of stock sitting in your reception, and it’s been there for a week or more. The delivery driver has refused to take it because they don’t have the correct paperwork to authorise the pickup. Sound familiar? If you’ve dealt with other office supply companies in the past, this is no surprise.

This doesn’t happen with Impact.

When you have a credit, we’ll immediately generate a computerised ‘Pick Up Slip’. This provides all the relevant data to ensure the correct product is collected from the correct location, and ultimately credited to the correct invoice and correct account. Once the Pick Up Slip is generated, our delivery drivers can usually collect the goods the following day and return them to our warehouse. Once the goods have been checked by us the following morning, we’ll email you a credit.

It’s that easy, and that quick.