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Impact Story

Impact Office Supplies is a wholly owned and operated Queensland business which was established in 2003. Our aim is to provide a fast, efficient and personal service to the Queensland business office supplies market across a wide range of office products such as office stationery, computer consumables, canteen, janitorial, warehouse, first aid, office furniture as well as school and educational supplies.

The focus was to create a business which really believed in customer service and made its decisions based on providing benefits and solutions for clients.

A better outcome for clients are and remains the driving force behind Impact Office Supplies and has been the catalyst for our growth.

Impact Office Supplies has grown to have 3 separate but integrated warehouse locations with office staff – Brisbane, Gold Coast and Sunshine Coast. This provides clients across the region with a fast, efficient and local service with the choice of over 20,000 stock lines available for a free next day delivery with Impacts own uniformed drivers and branded delivery vehicles.

Impact Office Supplies prides itself on keeping control of each order so we are not outsourcing our business. We are wholly accountable for our service delivery and communication and this has proven to be amongst the main reasons for our growth across the last 2 decades.

We are constantly engaging with our customers via our dedicated account managers and always strive to offer the most competitive pricing within the market place for quality goods.

By Impact Office Supplies you are not only supporting a Queensland business which employs over 75 full time staff across 3 locations but also ensuring that your business is being supplied by a company which values your specific requirements and works tirelessly to provide outcomes that allow you to thrive in your competitive marketplace.

If you’ve got the office, we’ve got the supplies – Impact Office Supplies Impact Office Supplies was started by Mr Jeff Ross with two goals in mind. He wanted to create a company that was passionate about its customer service and to create an enjoyable and fun place to come to work. The results of this vision have been staggering, not only has a company been created that is passionate about what we do, we have fun doing it, and it is a formula that obviously works.

Impact Office Supplies was originally positioned in the niche market of the small to medium business- this was the marketplace that was being overcharged and under serviced as a result of the large corporate stationers selling their product into the large business sector at very low margins.

This created the need for those same suppliers to attempt to make margin from the unsuspecting small to medium marketplace. Impact Office Supplies has and always will believe that every company deserves the very best that we can give, in service and in price.

Having developed successful systems and processes through our continuous improvement program and with the success of our efforts within the small to medium marketplace it has given us the confidence to build into the large corporate sector.

As a result of needing to offer a national solution to many of our clients we have aligned our business with the ASA Group; a national buying group with members in each state and leading regional areas. This provides Impact Office Supplies with the ability to offer our successful strategies on a national basis.

It is pleasing to see that even in the large corporate sector that the emphasis on customer service with fair pricing both on and off contract is being very well received- many large businesses are now benefiting from a partnership with Impact Office Supplies.

Read more about Impact's Service Advantages

  • Wider Product Range
  • Delivery & Service
  • Ordering Benefits
  • Reporting Options

Our staff (who are amazing) have all experienced life within one or several of the large corporate stationers and realise how important customer service is to you.

Our well documented approach to conducting business has seen that our staff stay with us for a very long time.

This is a fact that we know is extremely important to our clients as they can build a relationship with someone who they can rely on and know that they will be there when they need them.