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Customer Helpline
phone 1300 658 763

Stock Availability Terms

Better understand Impacts product availability criteria


In Stock – We have the stock on hand in our warehouse ready to be picked, packed, and delivered to you. Please note that if you are wishing to order a large amount of stock, this may affect the availability.  

Available - To offer you a wide range of quality office supplies, sometimes not everything is in stock within our warehouses. However, working with local suppliers we have the ability to easily acquire stock, normally delivered to our warehouse within 1 -2 business days.  

Request ETA – Anything not covered in the above two areas falls into the Request ETA category. Sometimes circumstances make it difficult to attain the product you're after, whether it be supplier issues, the item you’re after may be a special order or supply issues due to COVID-19 or natural disasters. We do our best to bring you a realistic ETA on these products but please keep in mind a longer ETA may be reality. To request an ETA either email your dedicated Account Manager or 

Please note: - in rare circumstances, events may affect our product availability which may not be reflected accurately on our website. We do try our best to keep this as accurate as possible. In this event you will be contacted, with the choice of continuing to wait for stock, a refund or product substitute is offered to you.